Customer service is an essential part of every business and even more so when it comes to mobile carriers. With constant changes in plans, new promotions, deals with confusing requirements and, of course, the occasional problem, it’s not rare that you have to talk to a representative. Just thinking about having to call customer support is often enough to raise your stress levels. No one wants to go through that but sometimes we have no choice.
Well, the biggest US carrier, Verizon, apparently knows that and wants to improve its customer support experience. By using Artificial Intelligence. ...